JOHANNA EDWARDH

TERMS & CONDITIONS

SINCE THE PROCESS OF MAKING THE JEWELRY ARE EXPERIMENTAL AND ALL ITEMS ARE INDIVIDUALLY HANDMADE THEY CAN SLIGHTLY VARY FROM THE IMAGES ONLINE.  

ORDERS ARE SENT WITHIN 1-3 WEEKS + SHIPPING TIME. 

IF YOU HAVE ANY CUSTOM IDEAS OR SPECIAL REQUESTS, PLEASE EMAIL: INFO.EDWARDH@GMAIL.COM

WE OFFER NO REFUNDS ON FINAL SALES AND WE ARE NOT RESPONSIBLE IF THE ORDER IS LOST OR STOLEN AFTER TRACKING NUMBER HAS BEEN SENT TO CUSTOMER.  

EXCHANGES OR STORE CREDIT WILL ONLY BE ACCEPTED WITHIN A 14 DAYS WINDOW FROM CUSTOMERS RECIPE. WE ASK THAT ALL ITEMS SENT BACK ARE RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING.

CARE GUIDE

SILVER IS A MATERIAL THAT NATURALLY OXIDIZE AND CHANGE COLOR OVER TIME SO YOUR JEWELRY NEED CARE AND CLEANING TO STAY IN GOOD CONDITION.

THE EASIEST WAY TO KEEP YOUR JEWELRY LOOKING FRESH IS TO AVOID ANY TYPE OF MOISTURE SUCH AS WATER, SWEAT, PERFUME, LOTION ECT. WHEN YOU ARE NOT WEARING YOUR ITEM IT IS A GOOD ROUTINE TO ALWAYS KEEP IT IN A DRY SPOT LIKE YOUR JEWELRY BOX.

IF YOUR PIECE OF JEWELRY WOULD START TO LOOK TARNISH YOU COULD USE SILVER POLISH OR IF YOU COVER SHIPPING, SEND IT BACK TO OUR STUDIO AND WE WILL POLISH IT FOR YOU 4 FREE.